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There are a number of reasons that end-users should hire trained professional contractors. Most of our products are not 'consumer goods' that can be simply plugged in. Contractors may have valuable insight into product selection and placement. Often, specialized skills, tools, and training are necessary to properly complete a job. Improper installation of a product, or any installation that does not comply with the manufacturer's recommendations will void the warranty. Contractors should know about and avoid common pitfalls and installation errors that end-users may not. Finally, a contractor's labor warranty saves you from unexpected costs should a product failure occur shortly after installation.
When choosing a professional contractor to hire, you'll want to evaluate candidates based on a number of factors.
- License: Many states and/or municipalities require licenses for companies or individuals that do certain types of work. If you're not sure, call your local government (often called the Department of Building & Zoning) to ask.
- Insurance: Professional contractors should always carry both General Liability & Workers Compensation and Employers' Liability policies. Common coverage for General Liability is $1,000,000 per occurrence and $2,000,000 aggregate. Common coverage for Workman's Compensation and Employers' Liability is $100,000 per accident and $500,000 aggregate.
- Recommendations & Reviews: If available, trusted opinions from those close to you are a great source of information. If a friend or family member has had a positive experience with a contractor, that's a great start! Other good resources are public reviews on sites like Angie's List, Yelp, or ServiceMagic.com.
- Experience: You might want to consider whether the contractor has experience installing the product you're considering or similar products. If they can provide references or contact information from previous customers, it's a good idea to research further.
- Factory Training or Certification: Sometimes manufacturers offer factory training or certification on products to contractors. If your contractor is trained or certified by the manufacturer, it's a good indicator of knowledge about the product and its installation.
- Price: Labor rates vary greatly by region. Typical rates in larger cities can be $85 - $125 per hour. However, it's not always a great idea to go with the least expensive contractor. Know that the price you pay up-front is not necessarily the price you'll pay over the long run. It's often worth paying a little more for the peace of mind of a professional contractor with a good reputation or strong qualifications.
As a courtesy to our customers, we will help you find up to 3 local qualified contractors to install your equipment after completing your order with us. You will find this option when viewing your cart and during the checkout process. If you select this option, we will search for contractors in your area that have expertise in the category of the product(s) you purchased and send you an email with their contact information. Your contact and product information will also be sent to those same contractors (and only those contractors) so that they also may reach out to you regarding your project. In the rare occasion that we cannot immediately find a contractor in your area, you will receive an email shortly after completing your purchase letting you know we are working to find one. You should also receive a phone call from ServiceLive (our contractor-referral partner) to ensure the accuracy of your installation request. We will then do our best to find you a qualified contractor and notify you within 1-3 days. Unfortunately, in some less-populated areas, we may be unable to identify a fully-screened contractor who we feel comfortable recommending. In such a case, we will notify you by phone and suggest that you use the methods listed above to find an installer yourself. Please note that at this time, contractor recommendations are only available in the United States and Puerto Rico.
The installers we recommend are independent of our company and we are not responsible for their actions or statements. We do screen each referred installer to make sure you are only put in touch with qualified professionals. However, our screening is not a substitute for your own due diligence and decision making. We strongly suggest that you ask to see your installer's license (if required in your area), proof of insurance, and customer references before making a hiring decision. We make no guarantees or warranties of any kind with this service. If you find a contractor in your area, use the tips above to ensure the quality of the contractor you hire. The referred contractor(s) will have experience in the general category of your purchased product(s), but may not have experience installing the specific equipment you have purchased, so make sure to explain your project thoroughly with any contractor you speak with.
Last Updated: November 12, 2013
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