This section contains policy information for's store and Ecomfort Holdings Inc. Should you have any further questions, please call us at 866-554-HEAT (4328) or send an email to

Frequently Asked Questions

Frequently Asked Questions Click a question below to see its answer. If you have a question that does not appear on the list, please call us at 866-554-HEAT (4328) or email us at and we will do our best to answer your... [Read full article]

Product Availability Policy

What does "In Stock" mean? When a product is listed as 'In Stock', it means it is readily available at our warehouse or at one of our partner's warehouses. Our partners are select Manufacturers and Warehousers who we have vetted for shipping... [Read full article]

Shipping Policy

Free Ground Shipping We offer free ground shipping to our customers in the continental United States on orders over $200. Depending on the products, your order order may ship as a Parcel (UPS/FedEx) or LTL Freight (Common Carrier). If your... [Read full article]

Return Policy

Easy Returns It's important to us that you are satisfied with our products. In case you need to return a product, you may do so within 30 days of your order's delivery, often without a restocking fee. We've worked really hard to make the... [Read full article]

Freight Damage Claims

About Freight Damage When products are shipped, there’s always an inherent risk of damage during transport. We work to minimize this risk by packaging products securely. Our shipping carriers also have processes in place to prevent damage to... [Read full article]

Using Contractors

Choosing a Contractor There are a number of reasons that end-users should hire trained professional contractors. Most of our products are not 'consumer goods' that can be simply plugged in. Contractors may have valuable insight into product... [Read full article]

Warranty Claims

Warranty Statement All products we sell include the original Manufacturer's Warranty on parts and workmanship. Please review our policies below before contacting us about a warranty claim. First Step: Call Us with Your Contractor! Most... [Read full article]

Conditions of Use

Terms and Conditions Power Equipment Direct, Inc. (“PED”) operates the website located at and other websites on which a copy of these terms of use appear (cumulatively the "PED Sites") as a service to its customers residing in the... [Read full article]

Privacy Policy

General respects the privacy of every individual who visits our websites or responds to our guestbooks, contests, or interactive advertisements. This Privacy statement outlines the information will collect and how we... [Read full article]

ASSURINTYglobal Protection Plan Terms and Conditions

ASSURINTYglobal Protection Plan Terms and Conditions only agrees to sell ASSURINTYglobal's protection plan and warranties under the following conditions: This protection plan does not apply to the first 90 days after... [Read full article]